ServLink
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Date
2026
Authors
Rand Nehad Nofal
Shams Imad Abd Al-Aziz
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Abstract
In today’s fast-paced digital world, people seek convenience and
quick access to the services they need directly from their mobile
devices. Whether it involves home maintenance, education,
healthcare, or technology support, users prefer solutions that save
time and effort while ensuring reliability. At the same time,
professionals and service providers are looking for effective ways to
showcase their work, reach new customers, and manage their
business operations efficiently.
The ServLink application was developed to connect users with a
wide range of service providers across various sectors including
home maintenance, education, technology, healthcare, and logistics
through a unified and user-friendly digital platform.
The project includes a mobile application developed using React
Native and a web interface built using React for the frontend and for
both Node.js for the backend, serving three main user types:
customer, service provider, and administrator.
Service providers can list offered services with detailed descriptions
and prices and manage their profiles. They also can track incoming
requests, communicate with customers, and income through
feedback reports, helping them to improve their quality of service
continuously. While the customer can browse different services in
different categories, viewing providers profiles and check ratings
and prices, write feedback and book a service. Also, there's a
recommendation system that suggests related services and the most
suitable service providers based on the user’s preferences, location,
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price, and ratings. While the administrator has full control on the
system, including managing user accounts, monitoring service
requests, handling reports and feedback, and ensuring the overall
quality and security of the system. To improve platform
performance and reliability there’s a dashboard that admin can view.
Also, there is real-time chat, allowing direct communication
between customers and service providers to discuss details.
There are many existing applications that focus on specific sectors
or individual service types, but ServLink is designed to support a
wider range of independent service providers across different
industries. Service providers can easily join the system and increase
their visibility, while users can quickly book the services they need.
By connecting both sides efficiently, ServLink simplifies the
service process, saves time, and creates a seamless, organized, and
reliable experience for everyone