Nablus Vet Care: A Unified Solution for Veterinary Operations, Client Services, and Business Management
| dc.contributor.author | Baker Razi Wael Yaeesh | |
| dc.contributor.author | Yousef Faed Mahmoud Salman | |
| dc.date.accessioned | 2026-02-04T09:16:54Z | |
| dc.date.available | 2026-02-04T09:16:54Z | |
| dc.date.issued | 2026 | |
| dc.description.abstract | The Nablus Vet Care System is a comprehensive, AI-powered veterinary clinic management platform designed to revolutionize veterinary operations through a unified web and mobile application ecosystem. This innovative system automates essential veterinary workflows including multi-role user management, intelligent appointment scheduling, medical record keeping, and financial operations, providing seamless experiences for pet owners, veterinarians, and administrative staff alike. The platform features advanced capabilities such as AI-powered diagnostic assistance, real-time communication with voice and chat functionality, secure payment processing via Stripe integration, and comprehensive medical record management. With multi-language support for English, Arabic, and Hebrew including full RTL layout capabilities, the system serves diverse communities while maintaining cultural and linguistic appropriateness. Built on a modern technology stack utilizing React 18 with TypeScript for web, React Native for mobile applications, and Node.js with Express for backend services, the system incorporates real-time features through Socket.io and Firebase push notifications. The architecture supports five distinct user roles—Admin, Veterinarian, Receptionist, Pet Owner, and Accountant—each with tailored interfaces and capabilities that streamline their specific workflows. Key innovations include a 5-step appointment creation process for receptionists, AI veterinary diagnostic support for medical professionals, blocked appointment scheduling for pet owners with outstanding payments, and comprehensive financial management for accounting staff. The integration of community forums, voice calling capabilities, and intelligent notification systems fosters enhanced communication and collaboration across all stakeholders. The implementation of the Nablus Vet Care System has demonstrated significant improvements in operational efficiency, reduced administrative overhead, enhanced patient care through AI assistance, and increased satisfaction among both veterinary staff and pet owners. By automating routine tasks, providing intelligent insights, and enabling seamless multi-platform access, the system represents a substantial advancement in veterinary practice management technology, particularly suited for the unique needs of the Middle Eastern region while maintaining global standards of veterinary care excellence. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.11888/20809 | |
| dc.supervisor | Dr.Hanal Abuzant | |
| dc.title | Nablus Vet Care: A Unified Solution for Veterinary Operations, Client Services, and Business Management |
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