Nablus Vet Care: A Unified Solution for Veterinary Operations, Client Services, and Business Management
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Date
2026
Authors
Baker Razi Wael Yaeesh
Yousef Faed Mahmoud Salman
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Abstract
The Nablus Vet Care System is a comprehensive, AI-powered veterinary clinic management
platform designed to revolutionize veterinary operations through a unified web and mobile
application ecosystem. This innovative system automates essential veterinary workflows
including multi-role user management, intelligent appointment scheduling, medical record
keeping, and financial operations, providing seamless experiences for pet owners, veterinarians,
and administrative staff alike.
The platform features advanced capabilities such as AI-powered diagnostic assistance, real-time
communication with voice and chat functionality, secure payment processing via Stripe
integration, and comprehensive medical record management. With multi-language support for
English, Arabic, and Hebrew including full RTL layout capabilities, the system serves diverse
communities while maintaining cultural and linguistic appropriateness.
Built on a modern technology stack utilizing React 18 with TypeScript for web, React Native for
mobile applications, and Node.js with Express for backend services, the system incorporates
real-time features through Socket.io and Firebase push notifications. The architecture supports
five distinct user roles—Admin, Veterinarian, Receptionist, Pet Owner, and Accountant—each
with tailored interfaces and capabilities that streamline their specific workflows.
Key innovations include a 5-step appointment creation process for receptionists, AI veterinary
diagnostic support for medical professionals, blocked appointment scheduling for pet owners
with outstanding payments, and comprehensive financial management for accounting staff. The
integration of community forums, voice calling capabilities, and intelligent notification systems
fosters enhanced communication and collaboration across all stakeholders.
The implementation of the Nablus Vet Care System has demonstrated significant improvements
in operational efficiency, reduced administrative overhead, enhanced patient care through AI
assistance, and increased satisfaction among both veterinary staff and pet owners. By automating
routine tasks, providing intelligent insights, and enabling seamless multi-platform access, the
system represents a substantial advancement in veterinary practice management technology,
particularly suited for the unique needs of the Middle Eastern region while maintaining global
standards of veterinary care excellence.