RateRelay

Sondos Hijab; Raghad Sabri

RateRelay

dc.contributor.author	Sondos Hijab
dc.contributor.author	Raghad Sabri
dc.date.accessioned	2024-10-06T08:28:15Z
dc.date.available	2024-10-06T08:28:15Z
dc.date.issued	2024
dc.description.abstract	There is always a first try for everything, but what if we could receive the best and most reliable try instead? In order to do this, we are aiming to develop RateRelay project. This initiative aims to furnish customers with insightful feedback on product and service quality. Furthermore, it offers businesses a platform to elevate customer satisfaction levels and efficiently market their offerings. Businesses can also gain valuable insights into customer preferences, and identify areas for improvement based on feedback and their most important target customers, thus enhancing their reputation among customers. From our perspective, the most important aspects of the project involve letting customers share feedback to build trust between businesses and customers. Meanwhile, from the business's standpoint, the primary focus should be on enhancing customer satisfaction and gaining a higher number of loyal customers. In addition to allowing customers to share feedback, we will enable them to browse multiple businesses to stay updated on the feedback for their products and services. They can also interact with businesses by browsing their posts and asking questions related to the product/service, facilitated through a messaging system. Businesses will have the capability to create a dedicated profile where they can showcase information about their products/services, contact details, location. They will be able to communicate directly with customers,to answer customers questions, address concerns and improve their reputation on the platform. Additionally, they will gain access to performance insights via a dashboard. Moreover, users will receive notifications about recent posts from businesses they follow, while business owners will be notified of feedback received from users. Our development plan includes creating two distinct user interfaces: a customer interface as a mobile application and a business admin interface accessible via a website. Unlike existing platforms limited to specific regions, which are inaccessible in Arabic countries like Palestine, we envision a universally accessible application with enhanced features tailored to global markets. In summary, the RateRelay project seeks to revolutionize feedback mechanisms, empower businesses to improve customer satisfaction and provide customers with a robust platform for engaging with businesses worldwide.
dc.identifier.uri	https://hdl.handle.net/20.500.11888/19619
dc.supervisor	Dr. Emad Natsheh
dc.title	RateRelay