RateRelay
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Date
2024
Authors
Sondos Hijab
Raghad Sabri
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
There is always a first try for everything, but what if we could receive the best and most
reliable try instead? In order to do this, we are aiming to develop RateRelay project. This
initiative aims to furnish customers with insightful feedback on product and service quality.
Furthermore, it offers businesses a platform to elevate customer satisfaction levels and
efficiently market their offerings. Businesses can also gain valuable insights into customer
preferences, and identify areas for improvement based on feedback and their most important
target customers, thus enhancing their reputation among customers.
From our perspective, the most important aspects of the project involve letting customers
share feedback to build trust between businesses and customers. Meanwhile, from the
business's standpoint, the primary focus should be on enhancing customer satisfaction and
gaining a higher number of loyal customers.
In addition to allowing customers to share feedback, we will enable them to browse multiple
businesses to stay updated on the feedback for their products and services. They can also
interact with businesses by browsing their posts and asking questions related to the
product/service, facilitated through a messaging system.
Businesses will have the capability to create a dedicated profile where they can showcase
information about their products/services, contact details, location. They will be able to
communicate directly with customers,to answer customers questions, address concerns and
improve their reputation on the platform. Additionally, they will gain access to performance
insights via a dashboard.
Moreover, users will receive notifications about recent posts from businesses they follow,
while business owners will be notified of feedback received from users.
Our development plan includes creating two distinct user interfaces: a customer interface as a
mobile application and a business admin interface accessible via a website. Unlike existing
platforms limited to specific regions, which are inaccessible in Arabic countries like
Palestine, we envision a universally accessible application with enhanced features tailored to
global markets.
In summary, the RateRelay project seeks to revolutionize feedback mechanisms, empower
businesses to improve customer satisfaction and provide customers with a robust platform for
engaging with businesses worldwide.