dc.contributor.author	Mohammad Wahbeh
dc.contributor.author	Abbas Dwekat
dc.date.accessioned	2025-07-10T10:14:21Z
dc.date.available	2025-07-10T10:14:21Z
dc.date.issued	2025
dc.description.abstract	This project presents the design and development of a comprehensive taxi service management application aimed at enhancing user experience, operational efficiency, and communication between passengers, drivers, and line managers. The system introduces key features addressing user challenges and service improvements within taxi operations. Users can monitor vehicle counts in terminals, facilitated by tracking driver locations to determine their entry or exit from terminal boundaries. Additionally, a location search function allows users to visualize their current position alongside their destination on an interactive map. The booking system supports flexible scheduling options, including single-day, weekly, or monthly reservations, with controls for managing reservations such as cancellation, pausing, or driver rating. Notifications keep users informed about booking confirmations and driver acceptance updates. Users can also communicate with support through an integrated chat feature and manage their profile information. Drivers can view and manage all reservations, accept or decline bookings, and maintain a calendar for daily, weekly, or monthly schedules. They also receive reservation recommendations based on their current location and have communication tools for direct conversations with line managers. Profile management and reservation status tracking further support driver operations. Line managers benefit from features that allow monitoring and communication with individual drivers or broadcasting voice messages to all drivers. They can track driver locations, search for specific drivers, view driver performance ratings, and manage profile updates. Additionally, the system provides line managers and administrators with detailed statistical reports to assess the quality of services provided. These insights include reservation trends, customer satisfaction ratings, driver performance metrics, and operational efficiency evaluations, enabling continuous service improvement and informed decision-making. This application creates a seamless and efficient taxi service platform by integrating location-based tracking, reservation management, communication tools, and data-driven service quality assessments, thereby enhancing user experience and operational excellence.
dc.identifier.uri	https://hdl.handle.net/20.500.11888/20208
dc.supervisor	Dr. Asmaa Afeefi
dc.title	Naqalati

Naqalati

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