Implementation of Lean Services principles Using Balanced Scorecard Concepts: The Case of Qalqilia Zoo

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dc.contributor.authorAlsaad, Ameera
dc.contributor.authorMousa, Ashwaq
dc.contributor.authorOrdoneya, Duaa
dc.contributor.authorSaleh, Lamees
dc.contributor.authorQassab, Roula
dc.date.accessioned2017-10-17T09:41:50Z
dc.date.available2017-10-17T09:41:50Z
dc.date.issued2017-05-07
dc.description.abstractIn Palestine, the Zoo industry is one of the neglected tourism sectors, which suffers from a number of problems related to inadequate operational management, loss of efficiency, and thus ever increasing costs of animals keeping. To overcome these problems, a zoo needs to adopt new trends of management, such as lean thinking principles. Lean thinking is generally related to doing the best practices and processes which optimizing resources that yields the best service with least waste and at the lowest cost. This project is the first attempt in the Palestinian zoo industry concerned with this applying concept to zoo operations. The study uses the concepts of Balanced Scorecard as a performance management system and also as a strategic management system to assess lean thinking intervention successfulness in Zoo environment. During this project, lean thinking and Balanced Scorecard are applied at Qalqilia Zoo as a practical case form the Palestinian Tourism sector. The value of this project is the utilization of the principles of lean thinking, in conjunction with concepts of Balanced Scorecard, in a zoo environment that can resemble a good example for implementing these two tools together in other settings and in different industrial sectors.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.11888/10418
dc.language.isoenen_US
dc.titleImplementation of Lean Services principles Using Balanced Scorecard Concepts: The Case of Qalqilia Zooen_US
dc.typeGraduation Projecten_US
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