Applying Statistical Process Control (SPC) tools in the National Beverage Company Coca-Cola/Cappy

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Mayyaleh, Yasmeen
Dweikat, Nael
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Quality control has become an important issue within the organization in all departments and all sectors. It is part of quality management that mainly aims to maintain products and services in line with standards and compare the performance with the standards to correct the differences and put the company on the right path. The appropriate quality implementation tools must be chosen in the quality control process in a manner commensurate with the goals of the institution and in a way that ensures product control as well as processes and ensuring the provision of high-quality products and services for survival. The purpose of the project is to study the application of statistical process control in The National Beverage Company Coca-Cola/Cappy in Tulkarem - Palestine, to control and improve the quality of their products and find out any shortcoming in its quality level in any production stage to remain in the competitive market and maintain the customer satisfaction. To achieve the objectives of this project; The data that has been collected from the Quality Control Department at the company firstly indicates the results of raw material inspection which is mixed together such as the Brix, water, sugar … etc. to produce the final products; secondly, data of the shape and dimensions for the bottle before the production thirdly, the inspection process during the production and lastly the final product. The collected data was represented in the SPC tools to analyze the real data of the tests. then explain the situation of the measurements were taken from the factory using the normality test and it showed non-normal distribution, our project focused on converting the data to normal data and represent it on the control charts and capability tests by using the software such as SPSS program and Minitab . From previous tools, noticed that there are some problems in the torque test, net content test and we explained the possible problem that made a process to be out of control and the recommended solutions. The main problem is the non-capability in all process, we also tried to detect all reasons of non-capable, to make them capable to meet specifications and customer needs