Shine Craft

Diana Qwariq; Raya Shafai

Shine Craft

dc.contributor.author	Diana Qwariq
dc.contributor.author	Raya Shafai
dc.date.accessioned	2025-07-27T11:08:11Z
dc.date.available	2025-07-27T11:08:11Z
dc.date.issued	2025
dc.description.abstract	Darwazeh Factory is a business specializing in the production of handcrafted mirrors and wooden shelves. Currently, the factory relies on Instagram direct messages for sales, making the process inefficient and prone to communication errors. To modernize their business and improve workflow, we developed Craft Shine, a digital platform consisting of a mobile application and website. This platform is designed to streamline customer interactions, facilitate internal communication between employees and management, and enhance overall business efficiency. Craft Shine serves three main user groups: customers, employees, and administrators. Customers can browse products in an intuitive and user-friendly interface, use an augmented reality feature to virtually try products in real-world settings, add products to their wishlist, read and provide feedback, and make secure payments using credit/debit cards. The platform also features a loyalty program where users earn points from orders and a daily spin-the-wheel game, which can later be redeemed for discounts. Customers can track their orders in real time and accurately enter their delivery location via an integrated map feature. In case of issues or inquiries, the customer service chat provides direct communication with the company. Employees benefit from a dedicated dashboard where they can request vacations, view their salaries, and access the list of orders they need to work on. This improves workflow efficiency and ensures smooth internal communication. Additionally, Firebase notifications keep employees informed about new tasks, schedule updates, and vacation request statuses. Administrators have full control over the platform’s operations. They can manage employees, track company performance, view detailed financial reports, and analyze best-selling products to make informed business decisions. They can also accept or reject employee vacation requests, oversee order management, and update content on the homepage to highlight new arrivals and featured products. The system also includes cost-tracking features, allowing administrators to monitor manufacturing expenses, employee salaries, bonuses, and deductions. This enables them to calculate profits efficiently and manage financial aspects seamlessly. Firebase notifications ensure that administrators receive real-time updates on order statuses, employee requests, and customer inquiries.
dc.identifier.uri	https://hdl.handle.net/20.500.11888/20305
dc.supervisor	Dr. Haya Samaana
dc.title	Shine Craft