Developing Procedure Manual for Selected Department at An- Najah National University
| dc.contributor.author | Hala Habash | |
| dc.contributor.author | Abdullah Janajreh | |
| dc.date.accessioned | 2024-08-01T09:28:20Z | |
| dc.date.available | 2024-08-01T09:28:20Z | |
| dc.date.issued | 2024-08-01 | |
| dc.description.abstract | Abstract This project centres on the development of a comprehensive Procedure Manual for the Admissions and Registration Department at An-Najah National University. The primary objective is to enhance operational efficiency and service quality through the systematic implementation of Standard Operating Procedures (SOPs). This initiative addresses the need for standardized processes to reduce errors, improve consistency, and ensure compliance with university policies and international standards. The methodology employed in this project included an extensive review of the current operational procedures, detailed interviews with key department staff, and thorough benchmarking against best practices from other higher education institutions. This comprehensive approach ensured that the developed SOPs are both practical and aligned with the specific needs of the department. A total of 39 SOPs were meticulously developed, categorized into undergraduate, graduate, and common procedures, covering all critical aspects of the department's operations. Each SOP was documented with precise instructions, visual flowcharts, and clear guidelines to facilitate easy understanding and implementation by staff. Several key improvements were introduced as part of this project. These include the creation of an online knowledge base to support student self-service, the development of an automated document verification system utilizing OCR technology, and the integration of an electronic application system to streamline the application process. Additionally, multiple payment options and an administrative dashboard were developed to enhance the efficiency of the department's operations. The project also focused on the standardization and organization of departmental forms, ensuring that all necessary documentation is readily accessible and systematically managed. The implementation of these SOPs has yielded significant benefits for the department. New staff members can now be onboarded more quickly and effectively, thanks to the structured training materials and clear procedural guidelines. The standardized processes have reduced the time required to complete tasks, minimized errors, and improved overall productivity. By adhering to these procedures, the department has achieved a higher level of service quality and consistency, enhancing the overall experience for students and staff. Despite these advancements, the project also identified several challenges that need to be addressed. These include resistance to change among some staff members, infrastructure limitations that may require additional investments, and the ongoing need for effective inter-departmental coordination. Addressing these challenges will be crucial for the sustained success and improvement of the department's operations. In conclusion, the development and implementation of the Procedure Manual for the Admissions and Registration Department at An-Najah National University represent a significant step towards operational excellence. The project has provided a robust framework for continuous improvement, ensuring that the department can effectively meet the needs of its stakeholders and support the university's mission of delivering high-quality education and services. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.11888/19216 | |
| dc.language.iso | en | |
| dc.supervisor | Eng. Suleiman Daifi | |
| dc.title | Developing Procedure Manual for Selected Department at An- Najah National University |
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