" Implementing Quality Management Systems - ISO 9001:2015 at Al-Hijjawi Printing Press"

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dc.contributor.authorAroob Hindya
dc.contributor.authorWesal Abuissa
dc.contributor.authorWard Batyeh
dc.contributor.authorTasneem Darwis
dc.date.accessioned2025-07-13T10:20:45Z
dc.date.available2025-07-13T10:20:45Z
dc.date.issued2025-07-13
dc.description.abstractProject Summary This project aims to implement the ISO 9001:2015 Quality Management System at Abdul Rahman Al-Hijjawi & Sons Printing Press in Nablus to enhance product quality, boost customer satisfaction, and improve operational efficiency. The project was conducted in two main phases:  Phase One focused on understanding ISO 9001:2015 requirements, collecting operational data, designing an internal audit checklist, and performing a comprehensive gap analysis to assess the organization’s compliance level.  Phase Two addressed all identified gaps by developing a complete quality management system, including policies, objectives, procedures, records, forms, internal audits, and management review documentation. A complete ISO 9001:2015 Quality Manual was developed, alongside the creation of all necessary documents, procedures, records, and templates to fully implement each clause. The team also conducted internal audits, performance reviews, and established a continuous improvement plan. Despite challenges like limited resources and resistance to change, strong teamwork and managerial support enabled the successful implementation of ISO 9001:2015. The organization is now well-prepared for certification and equipped with a robust, sustainable quality culture.
dc.identifier.urihttps://hdl.handle.net/20.500.11888/20215
dc.language.isoen
dc.supervisorSuleiman Daife
dc.title" Implementing Quality Management Systems - ISO 9001:2015 at Al-Hijjawi Printing Press"
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