Engineering Management
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Browsing Engineering Management by Author "Ahmad Ma'zouz Mohammad Al-Haj Ali"
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- ItemThe development of Risk Management Model for Palestinian Mobile Communication companies,(Jawwal & Wataniya case study(2014) Ahmad Ma'zouz Mohammad Al-Haj Ali; Dr. Ayham Ja’aronRisk management is becoming increasingly under the spot light in most businesses in the world. The good reputation of any organization or company is an important factor for success not only with customers but also with investors, business partners, and employees. Any business will exposure to a diverse range and different kinds of risks. In this study, the researcher had explored related topics to risk and risk management. At the same time, the corresponding literature about that had been reviewed. After that, the researcher studied various types of Risks that affect Palestinian mobile communication companies and also, the world practices that manage the risk. Based on what the researcher had got from his study, he started practically to recognize the existing risk management strategies and procedures used in mobile communication companies in Palestine. The problem statement of this study was how to develop a model to control and manage associated risks within Palestinian wireless communication companies especially in a strong and dynamic competitive environment under Israeli occupation. The study includes a mixed approach of research; semi structured interviews and questionnaires to study current risk management practice in Palestinian wireless operators. Interviews with experts in wireless communication field from Palestine were to understand and know from their experience about current activities that followed in managing risks; while questionnaires were to understand customers' requirements and their satisfaction level. After analyzing the data, the researcher found that Palestinian wireless companies have in-house risk management activities. However, these activities are still immature. The benefit from all of previous issues is the development of a comprehensive model for risk management that suits the environment of Palestinian mobile communication companies. This outcome was the researcher's main goal. In this research, Jawwal and Wataniya were considered as a case study. This research is the first study of its kind in the wireless communication companies in Palestine and it highlighted the importance of risk management's process reviewing and periodically updating, database with professional documentation, effective customer feedback and applying related training courses for their employees. This Model will sustain competitive advantages and growth for these companies.