Engineering Management

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    واقع التحديات الإدارية التي تواجه إدماج مفاهيم التربية الإعلامية والمعلوماتية في السياق التعليمي في المدارس الحكومية الفلسطينية
    (2023-08-15) لميا عنان مكاوي
    هدفت الدراسة إلى التعرف على واقع التحديات الإدارية، التي تواجه إدماج مفاهيم التربية الإعلامية والمعلوماتية في السياق التعليمي، في المدارس الحكومية الفلسطينية، وأعدت الباحثة أداة الدراسة وهي الاستبانة، حيث تكوّن مجتمع الدّراسة من جميع المعلمين في المحافظات الفلسطينية التي تدرس مادة التربية الإعلامية في مدارسها، في الضفة الغربية وقطاع غزة، حيث يبلغ عددهم (75) معلماً موزعين على المدارس الموجودة في الضفة والقطاع والبالغ عددها (38) مدرسة، واستخدمت الباحثة المسح الشامل لمجتمع الدراسة كاملاً، في إطار المنهج الوصفي التحليلي. ومن أهم النتائج التي توصلت لها هذه الدراسـة، أن واقع التحديات الإدارية التي تواجه إدماج مفاهيم التربية الإعلامية والمعلوماتية في السياق التعليمي، في المدارس الحكومية الفلسطينية كان كبيراً جداً، وأهمية إدماج مفاهيم التربية الإعلامية والمعلوماتية في المنهاج التعليمي كبيرة جداً، والتحديات التي تواجه إدماج مفاهيم التربية الإعلامية والمعلوماتية كبيرة جداً. وفي ضوء النتائج، توصلت الباحثة إلى مجموعة من التوصيات، ومن أهمها: ضرورة قيام الوزارة بعقد الدورات التدريبية للمعلمين، حول إدماج مفاهيم التربية الإعلامية والمعلوماتية في المناهج. وعلى الوزارة تطوير الخطط السنوية المتعلقة بالعملية التعليمية، ومن ضمنها إدماج مفاهيم التربية الإعلامية والمعلوماتية. ووضع رؤية واضحة تحدد مسؤولية المديرين والمدرسين لتطبيق مفاهيم التربية الإعلامية والمعلوماتية في المدارس. الكلمات المفتاحية: التحديات الإدارية، التربية الإعلامية والمعلوماتية، السياق التعليمي، المدارس الحكومية الفلسطينية.
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    DEVELOPING ENERGY AND WATER EFFICIENCIES RATING SYSTEM FOR EXISTING BUILDINGS IN PALESTINE USING THE ANALYTICAL HIERARCHY PROCESS (AHP)
    (2023-09-10) Aseel Mamoun Al Qudsi
    Green Buildings Rating Systems (GBRSs) are receiving much attention among governments worldwide, as they contribute to achieving the Sustainable Development Goals (SDGs) and enhancing the construction sector that is considered a significant contributor to Carbon Dioxide (CO_(2 ) ) emissions and the depletion of natural resources. Buildings negatively impact the environment at each stage of their lifecycle, but the operation and maintenance phase accounts for 70% to 90% of all. GBRS provides project stakeholders and decision-makers with a road map and guidelines for enhancing the built environment sustainability and operational performance. Currently, there is no Palestinian GBRS for existing buildings, and the only rating system available targets new construction. This study aims to propose a GBRS for existing buildings in Palestine regarding two criteria: Energy Efficiency and Water Efficiency, as these categories cumulatively weigh 50% to 70% among most GBRSs. Six global and local GBRS were reviewed to develop the most significant energy and water categories sub-criteria to evaluate the ‘greenness’ of existing buildings. Twenty two Palestinian experts were interviewed to prioritize the developed sub-criteria in both categories, and the Analytic Hierarchy Process (AHP) was conducted as a multi-criteria decision-making approach to analyze responses using the Expert Choice software. The outcome of this study is a Proposed Palestinian Energy Efficiency and Water Efficiency Rating System for Existing Buildings (EX), which consists of a set of weightings and a four-level classification system, in which the AHP is responsible for the developed weighting system for the selected criteria and sub-criteria according to their priority. Finally, to ensure the validity of the developed system, a hypothetical case study in Palestine was evaluated using the Leadership in Energy and Environmental Design (LEED) for Operation and Maintenance (O+M), in addition to The Palestinian Energy and Water Efficiency based GBRS-EX. Results demonstrate the necessity for Palestine to have its rating version for existing buildings while customizing other GBRS versions cannot be used since GBRSs are influenced by the unique environmental and cultural characteristics of the nation where they are established. The study recommends further research to develop GBRS in Palestine that covers other categories and specific types of buildings. Keywords: Green Retrofitting Strategies; Energy Efficiency; Water Efficiency; Analytic Hierarchy Process (AHP).
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    ASSESSMENT OF THE IMPACT OF PALESTINIAN GOVERNMENTAL PRACTICES ON SUSTAINABLE INDUSTRIAL SOLID WASTE MANAGEMENT IN THE WEST BANK
    (2023-08-20) Muna Ayman Saed Shbita
    Sustainable solid waste management (SSWM) is a vital and important research problem, which has gained significant attention in recent years. This research aims to assess the impact of Palestinian governmental practices on SSWM and to determine the implementation level of these practices in the industrial sector in Palestine. Additionally, it aims to identify the barriers facing the Palestinian government to implement their practices effectively and efficiently. A research model was developed and study variables were linked to achieve objectives and answer the research questions. The independent variable in the model was governmental practices, which include awareness and guidance, incentives and fees, laws and regulations, waste collection, and reduction. The dependent variable is SSWM which was studied through its environmental, economic, and social aspects. The study utilized a quantitative approach, where data was collected using questionnaires. A total of 80 questionnaires were collected from the industrial sector in Palestine, and the research model was evaluated using the SMART-PLS software. The results have indicated that the level of implementation of governmental practices in the industrial sector is moderate due to the presence of several obstacles, namely; limited financial resources, weak institutional capacity, limited public awareness political and socio-economic context. Furthermore, the hypothesis tests revealed a significant and positive impact of governmental practices on SSWM and a positive and significant relationship between governmental practices and the environmental, economic, and social impact of solid waste in Palestine. Keywords: Govermantal practices (GP), Sustainable Solid Waste managments (SSWM), Solid Waste, Partial Least Squares Structural Equation Modeling (PLS-SEM).
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    WILLINGNESS OF STONE-CUTTING AND READY-MIX CONCRETE FACTORIES TO IMPLEMENT CLEAN PRODUCTION STRATEGY CASE STUDY: INDUSTRIAL WASTEWATER IN WADI ZOMER, WEST BANK, PALESTINE
    (2023-08-15) Mo’men Na’el Khaled Alqub
    One of the most serious problems in Wadi Al-Zomer area is industrial wastewater from the stone-cutting industries. There are many stonecutters in Wadi al-Zomer area in Nablus and Tulkarm, discharging 2000 m^3/month from their industrial wastewater into the Wadi, bringing in Israeli financial deductions from the Palestinian revenue. This study aims to achieve a sustainable management plan to manage this industrial water for exploitation, in addition to alleviate the extensive damage to the environment. Many researchers studies have demonstrated that industrial water produced by the stone-cutting industries can be used in the brick and ready-mixed concrete industries to improve its properties. This study focused on the potential of applying clean production strategies to the stone cutting, brick and ready-mixed concrete industries to minimize the discharge of industrial wastewater into the valley. For this purpose, a research model was developed and data from stone cutting, brick and ready-mixed concrete factories were collected by using questionnaire. Study model presented by PLS-SEM Partial Least-Squares Structural Equation Modeling using the Smart PLS program. Data analysis based on 45 responses collected from these plant managers through questionnaires. The results of the study show that stone-cutting factories managers are willing to adopt clean production strategies to manage industrial water production. As for ready-mixed concrete and brick factories, they tend to adopt clean production strategies, but they make a number of recommendations which focus on getting approval from Palestinian Standards Institution, availability of official supervisor authority, reasonable price for sludge and easy transportation method for sludge. In addition to the economic gains by up to 530 USD monthly for each factory of stone-cutting due to reducing of water consumption and incomes through sale of the sludge, the study will benefit all Palestinians in general by reducing the environmental damage in Wadi Al-Zomer region and reduce about 5.26 Million USD from the Israeli financial deductions. The hypotheses aimed at was fully proven as all t-values are greater than 1.96. Keywords: clean production, sustainable management, stone-cutting industries, industrial wastewater, Partial Least Square Modeling of Structural Equations, ready-mix concrete factory.
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    ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL AND KANO MODELS: A CASE STUDY APPROACH IN SOFTWARE INDUSTRY
    (2023-05-28) Yusra Kefah Shebli
    This study aims to assess the services quality and customer satisfaction in the software development industry in Palestine. To achieve the objectives of the study and answer its hypotheses, the researcher used the descriptive analytical approach which is based on the study of the problem. The researcher also used a questionnaire to collect data by surveying the sample of the study which consists of 160 participants from Al-Israa software company customers. The research findings indicated that the results of perceived and expected levels of quality in the software industry sector using the SERVQUAL model show that the mean of expectations is higher than the mean of participants for all services quality dimensions, and the degree of customer satisfaction was moderate which achieved 73.2%. In addition, tangibles, responsiveness, and assurance factors do not affect customer satisfaction in the software industry sector, but the reliability and empathy factors affects customer satisfaction in the software industry sector. Based on the results of the study, the researcher recommends a set of recommendations, which focus on software development companies benefits of the Kano's model research findings to improve the services offer and identify the specific services that increase client happiness, and the necessity for Palestinian software companies to create organizational structures and methodical strategies to deliver services in accordance with client requirements rather than relying on the skill of personnel. According to Kano and SERVQUAL analysis, the key components that require re-evaluation in terms of significance are those related to time, specifically: communicating to customers when the service will be given, delivering service on time, and minimizing overall waiting time. Keywords: Customers; Kano Model; Satisfaction; SERVQUAL; Software.