DETERMINANTS AND OUTCOME INDICATORS FOR PATIENT SAFETY CULTURE AMONG HEALTHCARE WORKERS AT AN-NAJAH NATIONAL UNIVERSITY HOSPITAL, NABLUS, PALESTINE: A CROSS-SECTIONAL STUDY
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Date
2025-04-16
Authors
Kharof, Hamza
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Publisher
An-Najah National University
Abstract
Background: Globally, patient safety culture (PSC) is key to improving healthcare efficiency. In Palestine, PSC enhances patient trust, reduces medical errors, and raises care standards. Despite challenges, organizations aim to improve healthcare sustainability by implementing efficient reporting and training systems. This study aimed to assess the PSC among healthcare staff at An-Najah National University Hospital (NNUH), the only accredited academic medical center in the West Bank.
Methods: A convenience sample of 232 healthcare providers, excluding part-time, new staff with less than six months of experience, and contracted services, participated between June 25, 2023, and July 8, 2023. Data collection utilized an online platform (SurveyMonkey) and the Arabic-translated version of the Hospital Survey on Patient Safety Culture (HSOPSC 2.0) to
Results: This study assessed patient safety culture (PSC) at An-Najah National University Hospital, revealing positive evaluations, with teamwork and continuous improvement as strengths. Response to error and staffing were areas for improvement.
Conclusion: adopting proactive strategies is crucial to build a strong PSC organization; these findings are essential for hospital leadership to support staff and formulate effective patient safety programs.
Keywords: Patient Safety, Perception, HSOPSC, Healthcare Providers.