ACCEPTANCE AND SATISFACTION WITH ELECTRONIC HEALTH INFORMATION SYSTEM BY HEALTHCARE PROVIDERS IN PALESTINIAN HOSPITALS
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Date
2024-08-22
Authors
Sabri Dweikat, Ahmad
Journal Title
Journal ISSN
Volume Title
Publisher
An-Najah National University
Abstract
Background: This study investigated the factors influencing employees’ acceptance and satisfaction of Electronic Health Information Systems (EHIS) in An-Najah National University Hospital and Rafidia Surgical Hospital.
Methods: The study included healthcare workers, including physicians, nurses, medical secretaries, pharmacists, laboratory technicians, and radiologists. The study investigated fifteen hypotheses related to relative advantage, system quality, top management support, information technology (IT) department support, and competitive pressure.
Results: A total of (n = 220)
The research study, found no significant gender differences in EHIS acceptance (55% males, 45% females). Educational backgrounds varied, with 71% holding bachelor's degrees, 22% master degrees, and 7% diplomas. Participants with younger ages and less experience exhibited different perspectives on EHIS. Postgraduate participants showed greater awareness of relative advantage. The study also revealed that external factors such as relative advantage, system quality, top management support, and competitive pressure significantly affected perceived usefulness (PU) and ease of use (PEOU).
Conclusion: The study looked at factors affected the acceptance of EHIS by Palestinian hospital staff and found that perceived usefulness (PU) was highly impacted by system quality, relative advantage, competitive pressure, top management support, and IT department support, while organizational support, compatibility, and system complexity had little effect on perceived ease of use (PEOU).