Institutional Development of Public Services Department at An-Najah National University

No Thumbnail Available
Abdarhman Dababat
Mahmoud Draghmah
Rehan Shihab
Israa Salman
Nour Hebesha
Journal Title
Journal ISSN
Volume Title
 Over the past two decades, the concept of institutional and organizational development has become increasingly important in relation to development projects. More and more development organizations talk about and address issues like institutional development, institutional strengthening, institutional capacity building, and organizational development. Though using different words, it all boils down to an increased attention to the organizational set-up of projects and different activities.  In addition, institutional development can be defined as: planned and continuous intervention based on knowledge of behavioral sciences and aims to increase the effectiveness of the organization and includes the entire organization or part of it". Institutional development includes an integrated study of the organization components and its circumstances, and to develop a complete plan to develop and customize the capabilities and resources that are necessary for continuous development. And the institutional development could include on all dimensions of the whole institution or a part of it and this defines the independence of that part from a rest of the organization system.  Also, institutional development includes several elements must be taken into account when preparing of development plan for the institution. The most important of these elements: organizational structures, job descriptions and standard operating procedures. Where must build an organizational structures that are comprehensive, detailed and clear for all the organization members and then preparing of job descriptions that is describing their duties, responsibilities, powers and jobs, in addition to the qualifications required for the job and then designing of standard operating procedures ( SOP ) for all tasks in the organization to facilitate and improve performance.  The following definition and clarification of the three important elements in the institutional development:  An organizational structure defines how activities such as task allocation, coordination and supervision are directed towards the achievement of organizational aims. It can also be considered as the viewing glass or perspective through which individuals see their organization and its environment. It Show of the division of the different departments, immediate superiors and Job Titles. It also show the institution at all levels of management to top management, middle management, and lower management.  A job description or JD is a list that a person might use for general tasks, or functions, and responsibilities of a position. It may often include to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, and a salary range. Job descriptions are usually narrative, but some may instead comprise a simple list of competencies; for instance, strategic human resource planning methodologies may be used to develop a competency architecture for an organization, from which job descriptions are built as a shortlist of competencies.  A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization. The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product or end-result. The term SOP may not always be appropriate and terms such as protocols, instructions, worksheets, and laboratory operating procedures may also be used. For this document SOP will be used.  Finally, in order to achieve institutional development we cannot ignore sub-element branching from the three elements, it is a simplification of Standard Operating Procedures, which plays a clear role in the development actions of the institution.  It is the process in which we are to study and analyze the current work procedures to make sure the documentary cycle of the work and whether there is a need for some steps procedure and whether can be combined or canceled or delegated to others through mapping for workflow procedures to identify the terms of reference and the length of waiting channels and the need to the extent of carrying out those steps as separate processes and other aspects of analysis to optimize the procedure to achieve the work requirements in order to save time and effort and increase productivity for workers and raise their morale and improve the service that provided by the departments for the beneficiaries .  
SOP . . . .