THE IMPACT OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION ON SUSTAINABILITY PERFORMANCE IN HEALTHCARE AND THE MEDIATOR EFFECT OF JCI
No Thumbnail Available
Date
2025-04-17
Authors
Abu Al Haj, Ebaa Maher
Journal Title
Journal ISSN
Volume Title
Publisher
An-Najah National University
Abstract
The integration of Enterprise Resource Planning (ERP) systems in healthcare organizations presents a significant opportunity to enhance operational efficiency and improve accreditation outcomes. However, the relationship between ERP implementation and sustainability performance, particularly through the lens of Joint Commission International (JCI) accreditation, remains underexplored. This study addresses this gap by investigating how various factors, such as clinical error reduction, operational productivity, data analytics, and resource optimization, mediate the effects of JCI accreditation on the relationship between ERP implementation and sustainability performance.
To conduct this research, a sample of 53 administrative staff from two hospitals in Nablus and Jerusalem were surveyed for this research. This approach differs from most prior research, where subjects were normally professionals with long experience in management and technology fields. In this context, the research will employ a more diverse sample to enrich the understanding of ERP systems’ capabilities to support sustainability objectives in healthcare organizations. Data were analyzed using descriptive statistics to quantify and summarize key variables within the population. Statistical software was employed to conduct correlation and regression analyses, providing a robust framework for interpreting the relationships among variables, like SPSS , Smart PLS .
The key findings indicate a statistically significant positive relationship between implementing ERP and getting JCI certification. This supports the hypothesis that ERP increases the likelihood of meeting JCI standards. However, contrary to the existing literature, our study found no significant influence of either ERP or JCI on sustainable performance. This suggests that organizations have problems aligning their ERP systems with sustainable objectives because of fragmented processes and scant integration into strategic goals.
Based on these findings, it is recommended that healthcare organizations align their ERP systems with sustainability goals. This can be done by promoting better coordination between business units on strategic targets and encouraging staff to take part in sustainability ventures. Future studies need to follow up on these dynamics in more detail to discover how they can best influence overall healthcare practice towards sustainability.