THE IMPACT OF EMPLOYEES' PERFORMANCE AS A MEDIATOR VARIABLE ON THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND CONSTRUCTION PROJECTS PERFORMANCE IN PALESTINE
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Date
2025-05-07
Authors
Ahqar, Aysar
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Publisher
An-Najah National University
Abstract
The construction sector plays a significant role in economic growth, particularly in emerging regions like Palestine. However, construction project performance often faces challenges related to quality, efficiency, and employee engagement. These issues raise concerns about how to improve outcomes for both employees and projects in a sustainable manner. This study addressed the impact of total quality management practices on the performance of construction projects in the Palestinian construction sector. It also investigated the mediating role of employee performance in the relationship between total quality management practices and project performance. Based on the literature, four hypotheses were formulated. A descriptive analytical research method was used. Quantitative data for this study were collected in the field and online through questionnaires from 100 construction companies. The data collected from the questionnaires were analyzed using the partial least squares (PLS-SEM) method. The results showed a significant positive impact of total quality management practices on both projects and employees’ performance in contracting and consulting companies. Additionally, employee performance positively influenced the performance of construction projects. The study also demonstrated the mediating role of employee performance in the relationship between total quality management practices and construction project performance. The study contributes to closing the gap in the research literature by presenting and testing a proposed model. It also raises awareness among managers and employees in the Palestinian construction sector about the importance of integrating quality management practices into company policies with the aim of improving the performance of both employees and projects, as it provided empirical evidence for that. The thesis recommends that companies should seek to adopt total quality management practices more comprehensively, and pay greater attention to employee development and performance, working to involve and empower them in decisions related to quality. The study also outlines key limitations and recommendations for future studies.