Assessment of Development and Application of E-Municipality Strategies in Palestine
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Date
2020-05-04
Authors
‘Sayed Ahmad’, Maram
Journal Title
Journal ISSN
Volume Title
Publisher
Maram M. ‘Sayed Ahmad’
Abstract
E-government is one of the tools that have emerged from the significant development in the Information and Communication Technology sector. E-municipality is one of the e-government systems that help municipalities to provide services efficiently and effectively via electronic means (Internet, computer, mobile, etc.) to the citizens.
Palestine has paid great attention to the e-government and developed a national strategy to achieve it. Many Palestinian municipalities have started the transformation towards e-municipality, but experienced challenges that might have exceeded their potential.
This study has addressed the need for the assessment of application of e-municipality, including the readiness, acceptance and adoption of e-municipality initiative in local government bodies, and identification challenges related to e-municipality development and implementation, to developing strategies to meet the challenges that hinder the optimal application of the e-municipality.
The objective of the study is achieved by reviewing and evaluating the strategic framework developed for the Palestinian e-municipality, through SWOT analysis, in addition to assessing the readiness, acceptance and adoption the e-municipality in the Palestinian municipalities using the TAM model. This has relied on information collected through documents, interviews with experts from the Palestinian institutions, as well as the questionnaires distribution in Palestinian municipalities.
The findings for this research indicate that the TAM model has assisted in identifying the perceived usefulness, perceived ease of use, level of technology use and availability, administrative and management support, level of e-services, availability of laws and legislation and attitude towards of e-municipality that affect the transformation towards e-municipality. In addition, the matching process between the internal and external factors for e-municipality in the Palestinian municipalities, expressed through the developed SWOT matrix, has assisted in formulating a set of strategies that are proposed to meet the challenges facing the optimal application of the e-municipality.
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Assessment of Development and Application of E-Municipality Strategies in Palestine