Public Health Management

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https://hdl.handle.net/20.500.11888/18811

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Browsing Public Health Management by Author "Hammad, Nawal"

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    IMPACT OF ELECTRONIC MANAGEMENT SYSTEM ON THE EMPLOYEE'S PERFORMANCE OF PRIMARY HEALTH CARE, A CROSS-SECTIONAL STUDY, IN NORTHERN WEST BANK, PALESTINE.
    (An-Najah National University, 2024-06-23) Hammad, Nawal
    Background: This study deals with electronic management systems and their Internet components (Hardware, software, networks, and electronic training) and their impact on job performance from the point of view of primary healthcare workers in the northern West Bank. The Palestinian Ministry of Health seeks to transfer administrative functions from their traditional form to the computerized form, as the electronic form is considered a public benefit and a basic and competitive advantage for health institutions. Aims: This study aims to identify the impact of the electronic management system on job performance from the point of view of employees in primary healthcare in the northern West Bank. Methods: A convenient sample technique, a cross-sectional study, by distributing questionnaires to 228 employees out of a total of 1,201 employees during the study period in primary healthcare centers in the northern West Bank (Nablus, Jenin, Tubas, Tulkarm, and Qalqilya), including all levels of health workers (doctors, nurses, pharmacists, laboratories, radiologists, and administrators). A descriptive analytical approach was used to select all employees eligible to participate in the study. Results: The study found that primary healthcare (PHC) employees viewed the level of use of the electronic management system (EMS) as average, with a total score of 2.89. The highest score was in the hardware field (2.93), and the lowest was in electronic training (2.79). Job performance was rated as high (3.52), indicating a positive relationship with electronic management (r = 0.59, p≤ 0.01). Networking and software were the main factors that contributed to functionality (28.30% and 35.10%, respectively). Gender did not significantly affect electronic management scores. However, the variables of (age, educational level, workplace, work seniority, and job title) influenced perceptions of specific system components. There were no statistically significant differences in job performance according to (gender, age, workplace, and job title). while, the level of education in favor of (Manager), work seniority from (1-5) years, and nature of the current job in favor of (director) showed statistically significant differences and effects. Conclusions: This study provided useful insights into the positive relationship between staff performance in primary health care and electronic management systems (EMS). It highlighted several main topics, the most important of which is improving performance resulting from using the electronic management system in primary health care centers. Together, healthcare organizations and policymakers must overcome implementation obstacles, make ongoing training investments, continue to pay attention to the infrastructure for implementing the electronic management system, and foster a climate that allows the management system to operate to its full potential. By applying these technologies, the primary healthcare sector can improve employee productivity and performance, and create a more beneficial and effective healthcare system. Keywords: electronic management systems, employee performance, Job performance, primary healthcare.