Glitter Store “E-commerce website & CRM”
Students: 
Zainab Ashour 12114753
Maha Shafee 12114070
Roaa Dmaidy 12114012

Supervised by: Dr. Kamal Irshaid 





SOLD OUT!




55







Poor E-commerce Integration
Basic Customer Service
Weak inventory and order management
Lack of clear and organized display of products
Limited Analytics
Problems



E-commerce website with a focus on customer relationship management
The Solution



Project Resources





Products Display 
Ordering Process



Ordering Options:
1.



Ordering Options:
2.
REGISTERED 



Security Measures



Security Measures


For More Security




Loyalty System


Spin and Win












Glitter Admin 


Return goods by Admin


Return Process: 




Request approval by support team  


Send reply to customer E-mail


Exchange Process: 


Request approval by support team  


Send reply to customer E-mail




Reports














Customer Relationship Management
CRM




The output


















Dynamic delivery cost system







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