Development Of Human Resource Management System at An-Najah National Educational Hospital Prepared by: Alaa Khalifeh Muna Omaria Sireen Kharoub Wafa’ Moqadi Supervisor: Eng. Suliman Daifi Project Description The project main objective is to develop a human resource management manual for the use of the administration department at the hospital to be as reference guide. An-Najah University Hospital  An-Najah University Hospital was established in April 2013 on the land of Nablus city on an estimated area of ​​17,000 square meters. The main objective of the hospital is to help patients and practical training for medical students to improve their best possible level of service to the nation. The hospital currently contains the following sections: Department of Radiology Department of dialysis Department of tumors Problem Statement An-Najah national Educational Hospital located at Nablus city, was established recently. The hospital includes huge number of employees. The organizational structure of the hospital includes an administrative department, the department does not have any written documented procedures relating to human resources management. Project Activities Reviewing the organizational structure of the department Reviewing and updating the job description of the employees Developing standard operating procedures for human resources affairs Developing standard forms to be used in the human resources activities Implementation Methodology There is no system for HRM in the hospital development HR for the hospital Organizational Structure SOP’s JD’s Forms The problem Solution Results Literature Review Institutional Development Tools & Methods Behaviors & Attitudes Action Plans Organizational Structure Scope Line of Authority Arrangement of Departments Arrangement of Job Titles Job Description Essential & non-essential Tasks Qualifications & Requirements Work Conditions Responsibilities & Duties Documentation Tool Step-by-Step Work Instructions Standard Operating Procedure Forms Receive Info. Transmit Info. Store Info. Project Deliverables   No.   First Graduation Project Outcomes   Second Graduation Project Outcomes 1.   Improved Organizational Structure   Final modifications and improvements on the suggested O.S 2.   66 Job Descriptions were designed     Modifications on the previously designed J.Ds and SOPs 3.    20 Standard Operating Procedures were designed     New SOPs were also designed (final # - 29 SOPs)   4.    Forms for the SOPs     New Forms for the newly designed SOPs(48)   Organizational Structure Job Descriptions Sample of JD Standard Operating Procedures Sample of SOP Forms Sample of Form The Expected Benefits Organize and develop work at the hospital Execute the work efficiently and effectively Implementation of the project SOP’s will lead to a well files and information archiving at the hospital Reduce the time wasted Offering a clear way to do the job accurately Explain the rights and the duties of the staff at the hospital Providing the organizational structure in a clear and orderly manner What have been learned during implementation? Expansion in the field of Human Resource Management The ability to formulate SOPs properly and in a good way The ability to design Forms for each procedure  The ability to  design Job Descriptions The ability to design and develop Organizational Structures The ability to withstand the pressures of work and dealing with others The ability to work as a team Constraints Insufficient knowledge about the human resources management Employees turnover Lack of cooperation from hospital employees and departments Delay of responding to calls and emails Location of the hospital that it is far from the university Earlier course work No.    Course name   How it contributed to our work    1.   Total Quality Management (TQM)   Using principles of ISO for the documentation of SOPs, JDs and forms    2.     Methods Engineering   Methods for the design of forms    3.   Special Topics (PMLC)   How to manage the project and set the appropriate plans    4.    Project Management & Network Analysis   How to manage the project and set the appropriate plans   5.    Human Resource Management   Basic principles of HRM and how to design JDs   Conclusion As planned in the start of this project, a system for Human Resource Management was developed since there was no system of the hospital. The benefits gained after the development of the Human Resource Management system, were mainly concentrated on a good background of Human Resource Management, increased skills in designing JD and SOP’s forms and improved SOP writing skills. Recommendations Approve and implement the suggested Organization Structure, Job Descriptions and SOP's. Develop computerized system for the developed Human Resources Management system. Design new SOPs for other departments at the hospital image2.jpeg image3.jpeg image4.png image5.jpeg image6.jpeg image7.jpeg image8.jpeg image9.png image10.png image11.png image12.png image13.png image14.png image15.png image16.png image17.png image18.jpeg /docProps/thumbnail.jpeg