Graduation Project(II)


 
Competency Assurance Management System (CAMS) 
3-6-2020

An-Najah National University
Industrial Engineering Department
 

Project Team 
Supervised by: 



Eng. Suleiman Daifi


Prepared by: 

Ahmad Daraghma 
Dima Khalifa
Motasem Khater 
karmel Abu yacoub 
Saif Ismail

External Supervisor:
 
Dr. Muntassr Khater 




Outlines 
Introduction
Literature Review
Detailed CAMS Components
Developing Standard Operational Manual for CAMS
Conclusion & Recommendation






Introduction 


Problem Statement 
Educational Background.
 Incompetent employees. 
 Corporations in Palestine lack for a system to ensure that all work is performed by competent people. 
 Due to large projects, new facilities and new technologies there’s a big need for employees who are competent.


Project Objectives 

	The main purpose of this project is to build a system that help the Palestinian companies to make sure newly recruited are meeting the critical skills of their target position.

	Aspire to achieve the following:
All works are performed by competent people.
Job progression is based on competencies & performance not on time.
Increasing profitability by building a competitive advantages.
Create a creative environment.
Increase employee affiliation to the workplace.
Reducing mistakes and complaints.






Definition 

	             
              Competency Assurance Management System (CAMS) :

	Is a system used to facilitate the development of the newly recruited competencies,  set valid and reliable controls in place with a view to have reasonable assurance.
CAMS considered as the most comprehensive system available nowadays for managing human capabilities and learning & development.



CAMS Components 



Literature Review


Literature Review
The main topics necessary to understand and develop the CAMS system are :
 Human Resource Management
 Capacity Building
 Development Frame Work (DFW)
 Personal Development Plan (PDP)
 Assessments & Verifications Process
Standard Operation Procedures Manual (SOPs)






Detailed CAMS Components  


Development Framework
Development Framework  
The competency framework acts as a "guideline" for moving a graduate from employment to proficiency and tells the graduate not only the skills to be acquired, but also how these skills can be acquired.
Skill Profile 
Each job title has a skills framework consisting of:  
Type of competency.
Level of each competency. 
Performance Criteria.


Job Assignments 
Each job title has four job assignments.
Road Map 
Guide the employee to take it step by step from the starting point to the efficiency point.








Development Framework Process 
Newly Recruited

 
Fresh Graduate 
Previous Experience 

Skill Profile 
Road Map 
Job Assignment 


Supporting Team 








Supervisor 
Target Position 
Supervisor
Competency Assurance
 Advisor

Skill Pool Expert (SPE)
Mentor 
Coaching 
Training coordination 
Assessor & verifier  










Personal Development Plan (PDP)
PDP specifies real work development activities and priorities that are aimed at identified competence 'gaps' where an individual does not meet the job standard and follows SMART principle.
Taking into consideration the previous experience, competencies and either he is a high potential or not, these can be known by assess the employee a primary assessment when he recruited “Base line Assessment & On Board Courses “, the tool used in the base line assessment stage is SWOT & Skill Gap Analysis.











Planning 
Prioritize development needs in consultation with the supervisor and draw up an action plan.
Assessment &Verification 
Review the results and evaluate the achievements and progress.
Implementation 
Carrying out pre-defined tasks and functions within the framework of competencies.
Identify Development 
Needs
Base line assessment  and identification of strengths and weaknesses.




Personal 
Development
Plan   


Assessment & Verification 

 Assessment Planning 
 Verification Planning 
Assessment &
Verification Event 
Graduate.
 Assessor.
Assessor. 
Verifier.

Graduate.
 Assessor. 
 Verifier.
Assessment & Verification
Systematic methods of gathering data under standardized conditions and reaching a conclusion regarding the knowledge, qualification and potential of an employee.



Developing Standard Operational Manual for CAMS





Developing Standard Operational Manual for CAMS
Standard Operating Procedures manual (SOPs) is a written document that lists the instructions, step-by-step, on how to complete a job task or how to handle a specific situation when it arises in the workplace,  this manual may include tasks for the entire company, or separate manuals may exist for each department. 
The main deliverables of Project 2 was a comprehensive Standard Operating Procedures (SOP’S) Manual for Competency Assurance Management System (CAMS) and its schemes & all essential documented to implement the system efficiently.



(SOPs) Manual for CAMS consist of six components, which are as follows:        

Purpose
Scope 
Definitions
Responsibilities
Detailed Procedures                                                                                                              
Related Documents                                                                                                               



Benefits of SOPs Manual
As workers obey the SOPs for a specific job, they create a reliable and straightforward product. Therefore, if your aim is to deliver the same output in the long run and    maximize the profitability of your company, adopting SOPs will offer several benefits:

Readiness for Future Growth.
Simplify Performance Management.
Control the Quality and Consistency of Your Product.
Protect Yourself from Knowledge Loss.
Save on Training Costs.
Reduce errors and enhance productivity.



Development Methodology
The following points explain the methodology of work which the team uses to design the Standard Operation Procedures Manual for Competency Assurance Management System:
 Collect and Analysis of Information
 Design and Development
 Description and Definitions
 Discuss the Way of Apply of Competency Model
 Detailed Work Procedures
 Review the Model







Flowcharting
 General Outline Flowchart
In this Flowchart we represents the structure of the competency assurance management system (CAMS) and the flow of steps in a three processes Previously explained ,for depiction the steps there are used specific shapes and graphic symbols which are linked by lines and directional arrows and  is a convenient way to observe the follow the process from beginning to end  ،also Some pictures are designed to illustrate some steps in a detailed way.





Flowchart of the DFW
Flowchart of a PDP
Flowchart of the Assessment & Verification Process



Organizational Structure of Competency Assurance Management System  that defines vertical relations (from top to bottom; that is, between the presidents and subordinates) and horizontal relations (i.e. between employees at the same level). Responsibility can be determined on the basis of hierarchy, on the basis of jobs, or both.

Organizational Structure





Documented Procedural Manual
Documenting your standard operating procedures facilitates the training of new employees, saves time, makes your business more scalable, reduces your liability risks, and adds market value to your business.
Here's a closer look at some of the causes the company's wants a documented manual of operations:


Training New Hires.
Saving Time.
Making Your Business More Scalable.


Reducing Liability.
Adding Market Value to Your Company.





Forms
We used different forms of manual documentation procedures, which are listed as follows:
Pre-Requisite Form (CAMS-01-03).
Road Map Form (CAMS-01-05).
From-To Form (CAMS-01-02).
Skill Profile Form (CAMS-01-04).
Job Description Form (CAMS-01-01).



Pre-Requisite Form



Road Map Form



Assignment  1 


M1
(A1)


M2
(A2,B1)


M3
(B3,C1,A3)


Assignment 2


M6
(A6,B4,C2)


M12
(C7,D4)


M13
(A9,C8)


M16
(A6,B2,C7)


M17
(C3,D8)


M18
(B5,C4)


M19
(C10,D9)


M20
(D10)


M8
(A8,B7,C4)


M9
(B8,C5,D1)


M10
(B9,D2)


M11
(B10,C6,D3)


Assignment 3


Assignment 4


M15
(B4,C2,D6)


M14
(A10,B7,C9)


M4
(A4,B2)


M5
(A5,B6,C3)


M7
(A7,B5)









































































From -To Form



Skill Profile Form



Job Description Form



Conclusion & Recommendation


Conclusion & Recommendation
CAMS considered as a Learning & Development System, which is the best system to develop competency newly recruits (fresh graduates).

In this project, we designed the templates and documents for the Standard Operating Procedures (SOPs) Manual for the each component of Competency Assurance Management System (CAMS).



Conclusion & Recommendation
Project group members advise the Palestinian companies to implement the Competency Assurance Management System to ensure that all works are performed by competent people and improve their employee’s competencies and ensure their progression, in order to increase the company’s performance.






image4.png

image5.png

image1.png

image2.png

image3.png

image9.png

image10.png

image11.png

image12.png

image6.png

image13.png

image14.png

image15.png

image16.png

image17.png

image18.png

image19.png

image20.png

image8.png

image21.png

image22.png

image23.png

image24.png

image25.png

image26.png

image27.png

image28.png

image29.png

image30.png

image31.png

image32.png

image33.png

image34.png

image35.png

image36.jpeg

image37.PNG

image38.emf
:)المرسل(اسم الموظف  :)المستقبل(اسم الموظف 

:القسم :القسم 

:المنصب :المنصب 











الوثائق

�ΎϬϠγέϳ�ϲΗϟ΍�ϖ΋ΎΛϭϟ΍�ϝγέϣϟ΍�ϑυϭϣϟ΍ϝΑϘΗγϣϟ΍�ϰϟ΍


image39.PNG

image40.png

image41.jpeg


/docProps/thumbnail.jpeg