Preparation of Manual Procedures for Administrative and Operational Processes for Satco Company
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Date
2021-05-06
Authors
Al Khatib, Zeyad
Abu Jalboush, Osama
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Abstract
This research was carried out on Satco Contractors and General Undertakings, founded in 1991.
The scope of work for this research or study will be directed mainly to a section of the company's
manufacturing departments (manufacturing electrical towers, columns and accessories) where the
company works to provide a wide range of products in trade or production rules.
In this practical study, the production, quality and inventory systems were examined against best
industry practices, through performing GAP analysis techniques, some statistical analytical tools,
financial analysis basics, and some schematic representation tools.
It turns out that by implementing GAP analysis, the company runs a business in a provocative
way. It has been found that there is no standard operating procedure, no cost control, no quality
control tools, and no kind of planning for either personnel or production. In addition, it was
found that the team and management supporting this work would learn with a high level of
knowledge and expertise in this work.
During this study and through key findings, work will be undertaken on the development of
administrative and operational processes, the development of new planning tools to facilitate
documentation and scheduling, the cost model, as well as the full review of the internal planning
of the main sections to develop work models to facilitate documentation and clarify the
responsibilities of the staff.