Taxation Disputes

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OCCUPATIONAL BURNOUT AND ITS IMPACT ON THE PERFORMANCE OF EMPLOYEES IN INCOME TAX DEPARTMENTS IN PALESTINE
(جامعة النجاح الوطنية, 2022-03-03) Masad, Hadeel
The study sought to identify job burnout and its impact on the performance of workers in the West Bank/income tax departments in Palestine. humanity and personal achievement) and working performance, and its application to a sample of (170) employees of income tax departments in Palestine, who were selected by the intended sampling method, grouped, encoded, entered into the computer, and statistically processed using the (spssv22) and (STATA) programs, and their validity and stability were measured. In her study, the researcher adopted the descriptive analytical method, through which she reached her conclusions. There is a direct statistically significant relationship between job performance and the dimensions of job burnout represented in the following: (burnout, inhumanity, personal achievement) with the following Pearson correlation coefficient values: (0.38, 0.099, 0.173). Job fatigue also has a statistically significant impact on the performance of workers in the Palestinian income tax directorates in the West Bank. Based on the results of the study, the researcher made several recommendations, the most important of which are: Work to reduce the job burden of employees in the income tax directorates, and pay attention to them in all respects. It still exists and requires a radical solution.