Industrial Engineering
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- ItemThe Hazard Analysis Critical Control Point HACCP(2009) Haneen Horani; Alla' Ya'qoob; Zeen Qteefan; Aya Braik; Nidal Y. DwaikatHazard Analysis Critical Control Points (HACCP) is a tool that can be useful in the prevention of food safety hazards. While extremely important, HACCP is only one part of a multi-component food safety system. HACCP is not a stand alone program. Other parts must include: good manufacturing practices, sanitation standard operating procedures, and a personal hygiene program. Safety of the food supply is key to consumer confidence. In the past, periodic plant inspections and sample testing have been used to ensure the quality and safety of food products. Inspection and testing, however, are like a photographic snapshot. They provide information about the product that is relevant only for the specific time the product was inspected and tested. What happened before or after? That information is not known! From a public health and safety point of view, these traditional methods offer little protection or assurance. New concepts have emerged which are far more promising for controlling food safety hazards from production to consumption. HACCP was introduced as a system to control safety as the product is manufactured, rather than trying to detect problems by testing the finished product. This new system is based on assessing( ( the natural hazards or risks in a particular product or process and designing a system to control them. Specific points where the hazards can be controlled in the process are identified. The HACCP system has been successfully applied in the food industry. The system fits in well with modern quality and management techniques. It is especially compatible with the ISO 9000 quality assurance system and just in time delivery of ingredients. In this environment, manufacturers are assured of receiving quality products matching their specifications. There is little need for special receiving tests and usually time does not allow for wide quality tests.
- ItemEstablishing a Franchise in Palestine for Nabulsi Sweets(2009) Farah Osama Mosleh; Lana Mohammed Masri; Maha Zoheir Al-Amad; May Mostafa Maqboul: ( ) . () . : .. .. : : : . : : 40000$. : 5% . : 5% . : $120,718 : $177,125.75 15%:$26,563.84 : . . . :
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- ItemFeasibility Study for Multiple Function Mall(2010) Hussein Zakarna; Husam Jaradat; Husam Domaidy; Mohammed Romel; Ayham Jomaa; Ahmed al-Ramahi: , , 200 , . 688 2010 1407 4 638 3000 2000 310 1140 612 7 1120 1245 870 20 204 16100 3640 8 , . 4108 2 , 20 920 2 1200 2. 55,524,927 , 174,593.5 2% 14% . 1,085,651 2 14,779,600 926,914 2.15 583,412 2.55 , 75% 3.4 . . .
- ItemInvestigating the Implementation of Quality Function Deployment in Cartoon Industry(2010) Mohammed Tanbour; Moath Sholi; Taha Beshtawi; Tamer HaddadAbstract The aim of this project is to build a structured approach to product development through the House of Quality (HOQ) with application to carton products in the National Cartoon Industry Company Ltd. (NCI). The project procedure and Quality Function Deployment (QFD) implementation process was started by identifying customers requirements and expectations from NCI cartoon products and their importance. Various relationships between these expectations and the corresponding technical requirements to satisfy them were determined in addition to the correlation between technical requirements themselves. To recognize the real differences between NCI products and the Israeli competitors products, a planning matrix was designed. This matrix shows in what aspects the NCI products quality is exceeded by the Israeli products in addition to the proposed level of customers satisfaction NCI hypothesize to reach. Depending on the importance and relationships between customers needs and technical specifications and between technical specifications themselves, the whole HOQ matrix was build. The output of this matrix is a set of scores suggesting the most important technical that should be controlled in order to satisfy the customers requirements. After performing HOQ matrix quantitative analysis, it is clear that the quality of glue used and the cutting blades renewal are the most important technical specification that should be controlled and monitored to ensure cartoon products quality toward continuous quality improvements as a part of TQM.
- ItemUntitled(2010) ; ; ; ;, , 200 , . 688 2010 1407 4 638 3000 2000 310 1140 612 7 1120 1245 870 20 204 16100 3640 8 , . 4108 2 , 20 920 2 1200 2. 55,524,927 , 174,593.5 2% 14% . 1,085,651 2 14,779,600 926,914 2.15 583,412 2.55 , 75% 3.4 . . .
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- Item.(2010) ; ; ; ; ;Industrial Engineering . . . // / . : // Product / Service design : . .: Optimization: Operations Research . : .: Time & Motion Study Simulation . . .: Data Data , Data . : . . .
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- ItemABET Implementation For The Industrial Engineering Department Including Gap Analysis and Implementation Recommendations(2011) Faruq Halawa; Bilal Khwayreh; basheer shaheen; Issa Rahal; Suleiman Z. A-Daifi
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- ItemEFQM(2011) ; ; ;. (EFQM) (Excellence Model) . (Benchmarking). . . (RADAR) Results Approach Deployment Assessment &Review . (0-1000) . 750 550 . EFQM (Gap) . EFQM RADAR. . () () . . EFQM .
- ItemMeasuring Service Quality at Palestinian Telecommunication Company (Jawwal) using SERVQUAL model of service quality(2011) Sama Bani-Mattar; Abd-Alqader Moqadi; Sanad-aldeen Abed; Arqam Bani-Shamsah; Ayham JaaronServices like any other production operation require a huge attention to its quality and performance, but the most difficult attention is the focus on quality of service. This is because it affects every part of the service system, employees delivering the service, and customers requesting the service. One of the main service providers in the society is the telecommunication services especially the wireless mobile telecommunications, and these are the focus of this study. Therefore, wireless mobile telecommunication will have a tremendous problem if it does not take into consideration its service quality level, especially when the telecommunication company has other competitors who have the power to dominate majority of the market share. This would eventually mean destruction, failure and divestiture of less performing companies. Organizations should strive to provide an excellent service to their customers on timely manner, to a degree where the customers will feel privileged. This will actively contribute to creating loyal customers. One of the most popular tools found in literature that is used to measure service quality level is the SERVEQUAL Model, This project SERVQUAL model development and implementation on JAWWAL company , is a simplification version of the model by Dr. Arash Shahin on his papers SERVQUAL and Model of Service Quality Gaps. This project discusses seven main Gaps on service quality, each one discusses certain discrepancy in the system that may affected the quality of service offered. These Gaps are: customer expectation versus management perception, management perception versus services specifications, service specification versus service delivery, service delivery versus external communication, The discrepancy between customer expectations and their perceptions of the service delivered, The discrepancy between customer expectations and employees perceptions, and finally The discrepancy between employees perceptions and management perceptions . In these seven gaps we have three main axes; Company management and employees or as called internal customers, and service end-users as external customers, Difference in the measurement between these two axes across the seven gaps will mean that a gap has been detected and, therefore, a certain systems modification is necessary to develop service quality. Introduction In the last century the world tend to a new concept this concept which achieve their requirement by the best way they call this the quality Quality term : Only the customer can really determine the requirement by their expectation and acceptance of the product or service provided Quality dimension : cant measure by quantitative scale but by qualitative which is the harder we have more dimension of quality like responsiveness ,competence ,access ,courtesy ,communications ,credibility ,security . Why service quality : dream of all organization to reach service quality , customer more satisfied , employee more satisfied ,more profit sale and shareholder , consistently for future . Customer Satisfaction: Customer satisfaction is influenced by a complex interplay of factors. Customer expectations can pose a major challenge , The diagram below demonstrates the links between the various elements that drive customer satisfaction. Communications is the most important thing in the word that all people most to communicate each other people speed and right of case study we choose JAWWAL which is the first Palestinian Provider for communication services, it helps all people to communicate through the latest technology regardless of the hard political, economical and social obstacles facing it. JAWWAL is the first Palestinian Provider for communication services; it helps all people to communicate through the latest technology regardless of the hard political, economical and social obstacles facing it. With our committed team, we had been able to overcome all the various challenges In the first place, there is the vision - the dream. It's where you want to go, what you want to be Services : Massaging services include : Google SMS ,Voice SMS ,MMS, SMS. Bill related service include : Banking services ,Sms bill ,Direct debit ,Email bill . Call related services include : Mcb , Collect call ,Twin SIM, Hat wa khod . Customer Care : Call center Maintenance center Outgoing calls' unit Dealers' Service Centre Company's Authorized Personnel Customer Care numbers Special offer jawwal gives to its customer Special offer make customer more satisfaction and give company more profit with decreasing cost for customer and with make more talking . Wazarat Jawwal Thawani Dardesh Plan Package Military Plan Kartak Plan Handicaps' Plan SERVQUAL MODEL SERVQUAL model was developed by Parasuraman, berry and zeithamel. And we develop it to close each gap within service quality then we apply it in telecommunication services especially on JAWWAL Company of mobile telecommunication. Service quality can thus be defined as the difference between customer expectations of service and perceived service. If expectations are greater than performance, then perceived quality is less than satisfactory and hence customer dissatisfaction occurs. Conclusion: in our project we work on service of quality as defined by SERVQUAL and Model of Service Quality Gaps by Arash Shahin then we implement it on (JAWWAL COMPONY) from this project we learning many things ,initially learn the nature of the work of the company and the most important services provided by its customers, And also we know the importance of service quality and its impact on the company's performance in all aspects. Service quality is of the hot topics that consider every step in deliver services to the customers, and as customers become satisfy more and more they will be loyal to their service provider. Hence, SERVQUAL model can be use by any services organization to measure the difference between different opinion using Gaps model, the last conclusion we reach to it is that; SERVQUAL model after we develop it is cover and measure almost every process within the company and every expected and percept services for the customers
- ItemTechnology road mapping application in Palestine pharmaceutical industry(2011) Noor barham; Maysa` Darawsheh; Hazar Ashoor; Rawand khudairiAbstract Technology road mapping is a useful technology-planning tool in an increasingly competitive environment, for a successful technology roadmapping process, it is critical to identify why you are doing the roadmapping and how it will be used. Technology roadmapping is particularly useful for coordinating the development of multiple technologies, especially across multiple projects. This coordination is critical when dealing with technologies that are related to a corporation's core competences. The information about and analysis of needs and technology alternatives is far more important than following a precise process and format. In summary, technology roadmapping is a valuable process if done for the right reasons, but it should not be undertaken lightly or without good justification. Technology roadmapping is the result of the strategic technology planning process. That identifies industry's common product and process performance targets, the technology alternatives for meeting these targets and common technology path for research and development activities. The industrial sector which has been chosen for applying technology roadmapping are pharmaceutical industries for many reasons which rely on their interests in new teaches to support product development and manufacturing process in order to meet market requirements. These technologies can be new to the industry, which need a lot of information, and assumption to help company`s choose the best technology for achieving competitive advantage. The result of this project was a documented case study that has demonstrated the application of TRM in real scenario. Moreover, an evaluate study was reported for the current practices of TRM in pharmaceutical industry in Palestine.
- ItemUntitled(2011) ; ; ; ; Nidal Y. Dwaikat, . . . , . 231000 734000 448000 503000 , , . . : . . . . . . :- . . . . . . . .
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- ItemAssessment & Development Of Palestinian Blood Bank System(2011) Haneen Tanni; Alaa Sarhan; Raya Khwayreh; Razan Assaf; Ayham JaaronThe countries of the world define their health policies on the basis of stability. In Palestine our health policies are defined based on the basis of emergency and no stability. There are a lot of emergency situations as a result from the nature of Palestinian life. Political and economical conditions both have a great affect on the health situation of the majority of our people. This leads to a mass need of treatment and blood units. This need causes a lack of blood units in our health institutions, but in fact this lack resulting from the lack of coordination between the health institutions and the concerned parties. The human safety is very important which requires a safety blood bank system in the side of blood tests and safety blood storage. The nature of our political situation requires us to give attention to the process of distribution and the availability of blood units in hospitals and to stand on the needs from the blood through statistical studies, so emergency plans are build based on the results of these studies, to increase the efficiency and effectiveness of the system used in blood banks to ensure a better life for our community. The Palestinian Ministry of Health is working to create a clear vision for the development of the Palestinian health sector by ensuring the delivery of health services in high quality and safe for all Palestinian citizens. In spite of our recognition that the health development remains incomplete and difficult in the presence of the occupation and its procedures, but it has to be a challenging work and determination to complete the construction of health institutions which satisfy our coming independent state, and its capital Jerusalem. The research, development, and innovation are the most important features that enhance the success of scientific knowledge. They provide a better care for Palestinian people in order to strengthen their existence at their homeland to face the attempts of the occupation to uproot them from their land. In order to achieve these goals the services must be developed, and this requires us to research and accumulate on every task achieved and that does not stop at the completion of one group achievement and continue to move forward in order to give our people the best health service. In the field of blood transfusion, there is a continuing need for research and development to answer the many questions. People in Palestine are living under occupation and no one can forecast what will be happened, for example, during the last war on Gaza, the blood banks faced great difficulty in providing the safe blood due to the large number of wounded people, and therefore the ministry of health established the Palestinian National Blood Bank in 2009. It is necessary to promote communication, cooperation and information exchange between the blood transfusion centers, to implement the best ways of working in the fields of selection of proper blood donors, to encourage voluntary donation, and apply the quality control and quality assurance systems; by keeping a continuous training for workers in blood banks, and follow-up developments regard blood transfusion; all this in order to save the lives of many people. Development of work and access to high quality needs technical and financial support at the same time and continuous contact with national blood banks in order to keep up with what's new regards blood transfusion systems, and storage. The nature of our political in Palestine requires us to be on full readiness for any emergency, this is except the existence of patients who need blood transfusions on a regular time, and also the large number of road accidents in recent times made the situation more difficult. But what raises the question and puzzlement, when a simple accident occurs immediately calls are heard from hospitals and across the minarets of the houses of God that they are in a mass need to go to the hospital to donate blood, why at the last minute the blood units are not found to save the patient's life? Why blood units are search from our citizens at the last moment which makes us to accept these blood units and give it to our patients without making all the necessary tests to ensure the safety of both the donor and the patient at the same time?. While this blood unit might be found in another hospital or any other health association and its delivery doesn't need several minutes, but the lack of coordination between health institutions and the absence of monitoring and control system of the reserve blood units available in every hospital and their types may be offer the last chance to rescue a person from death. They must ensure the safety of both the patient and the donor; so they have to be attention that these blood units free of infectious diseases by conducting all the necessary medical tests accurately and credibility through the adoption of working procedures documented, as well as the need for a medical record for donors to maintain their safety. Also the conditions of storage of the blood units is one of the most important things that must be taken to reduce the damage that may occurs to the blood units, especially, if these blood units are rare. And they must follow a documented mechanism to follow up the inventory of blood units expired periodically to know the actual reserve and compensate the shortage directly. Expected outcomes The main objective: The main objective of the project is to increase the efficiency and effectiveness of the system, the blood that is currently applied in order to maintain the quality of services provided by the health sector in Palestine and make it sustainable manner and ability to respond to any emergencies to ensure the provision of units of blood free of infectious decreases for all patients from our people. Specific objectives: Studying the current situation in the blood bank to identify weaknesses creates opportunities for development. Developing a strategic plan to increase the effectiveness of the blood bank. Working on documenting procedures for blood donation. Reducing the proportion of defective units donated. Promoting occupational safety procedures to ensure the health of citizens and workers in this sector. Developing a plan to develop staff career to be able to deal with the modern devices in this area. Establishment of a central blood bank supervises all blood banks and blood centers, transfusion services in hospitals and health institutions to meet the need. Designing a mechanism for the computerization of information and to find a way to link between hospitals and charities, both through the creation of data base or a website designed to regulate the process of blood donation and distribution, and recording data of all donors in blood banks. Finding a specialized center to conduct all research in the field of blood transfusion under direct supervision by the Ministry of Health and charities related to the blood banks. Significant improvements in coordination of blood banks management and changes in policy-level systems. The structure of the report: The first section of an assessment and development report focuses on literature review of main researches which is conducted to blood bank issue in different aspects like information management system , blood donation, inventory management, quality management , and organization structure , two cases study are presented in second section which demonstrates the current assessment of blood banks in Tulkarm and Nablus in different aspect which includes quality system, quality control of equipment, maintenance system, organizational structure , information system, standards procedure, and blood inventory system, Third section focuses on the methodology which is used in this study to discuss the approach and techniques are used to achieve the objectives of this project based on Interview with whom concerned with blood bank in health ministry, in addition to managers and employees of blood bank, observation, and questionnaire in qualitative analysis , then gap analysis and development based on World Health Organization WHO standards , other international standards , and research which includes blood donation issue , screening for transfusion transmissible infections, labeling, preservation , storage of blood and components , organization structure, quality assurance, then results and discussion section which represents findings which is related to those studies, and finally conclusion and recommendations to be taken into consideration for blood bank system development.Regardless, this report brings attention and insight into ongoing World Health Organization efforts and scientific studies for providing safe blood. It offers a literature review for researchers to ensure the quality management of blood transfusion services in which emphasis is laid on ensuring consistency in performing various activities so that the safety and quality of blood is guaranteed. It does not only help identify the gaps in knowledge and practice and work to be done, but also offers standard operating procedures, so every blood bank should have ability to adapt these procedures and develop their own blood bank standards to yield desired quality results, but they serve as a reminder of how far the society still have to achieving blood banks objective of continuously providing adequate, safe and quality blood
- ItemTechnology road mapping application in Palestine pharmaceutical industry(2011) Noor barham; Maysa` Darawsheh; Hazar Ashoor; Rawand khudairiAbstract Technology road mapping is a useful technology-planning tool in an increasingly competitive environment, for a successful technology roadmapping process, it is critical to identify why you are doing the roadmapping and how it will be used. Technology roadmapping is particularly useful for coordinating the development of multiple technologies, especially across multiple projects. This coordination is critical when dealing with technologies that are related to a corporation's core competences. The information about and analysis of needs and technology alternatives is far more important than following a precise process and format. In summary, technology roadmapping is a valuable process if done for the right reasons, but it should not be undertaken lightly or without good justification. Technology roadmapping is the result of the strategic technology planning process. That identifies industry's common product and process performance targets, the technology alternatives for meeting these targets and common technology path for research and development activities. The industrial sector which has been chosen for applying technology roadmapping are pharmaceutical industries for many reasons which rely on their interests in new teaches to support product development and manufacturing process in order to meet market requirements. These technologies can be new to the industry, which need a lot of information, and assumption to help company`s choose the best technology for achieving competitive advantage. The result of this project was a documented case study that has demonstrated the application of TRM in real scenario. Moreover, an evaluate study was reported for the current practices of TRM in pharmaceutical industry in Palestine.
- ItemHLIP (Hope Land Agro-Industrial Park)(2011) Sana' Ali; Abeer BaniNimra; Esam Odeh; Ghadeer Sahib; Raja Hamad; There Zedan; Tariq ketaneh; Ayham JaaronProceeding from the importance of manufacturing industry, specially food industry, to the national and local economy, also Palestine has special privacy and differ from the world because of the occupation, so it needs to develop and boost the economy which leads to the development of other sectors, furthermore establishing of agro-industrial parks is very important to promote agriculture and keep the land from israeli settlements expansion. So the establishment of an Agro-Industrial Park was chosen to be the subject of this graduation project. The project was a review of feasibility study on Agro-industrial park development in the Jordan River Rift Valley by Japan International Cooperation Agency (JICA) as a case study. After that the HLIP (Hope Land Agro-Industrial Park) was chosen as the core of this project, the project was divided into nine chapters, the first one is an introduction, the second is a literature review, the third one is the methodology, then the project justification and economic analysis is the fourth one, the fifth chapter is about the site and location analysis, after that is the infrastructure of JAIP as a case study in chapter six , the seventh was the infrastructure of HLIP , the eighth was about the Layout planning of HLIP and the last one is a conclusion and set of recommendations. The main objective of this project is not to draw an executive plan to be implemented in the meantime, but to highlight the potential for industrial development in this region on the long run, from an academic perspective and to create a strategic plan that can to diagnose the current situation and detect the obstacles and difficulties that will face such an idea that are present in the current situation. However, this project is not too hypothetical, because it can be implemented as soon as these obstacles have been overcome, study is to conduct a comprehensive planning process that could provide a framework for creating an industrial park in the northern parts of the west bank which are close to goods crossing points between the West Bank and israel and between the West Bank and abroad. This is a main factor that will contribute to the revival of the private sector, which is a priority to the Palestinian Authority.This industrial park will promote the north of West Bank industrial sector and create jobs, which - subsequently - will contribute to the emergence of a viable Palestinian State and to preserving cohesion and social peace, To build up an economic and social situation which help the investors to find appropriate environment for investment especially in Palestine, and to develop the human resources, and create new technology. In "Project Justification and Economic Analysis" there is an analysis for the justification for establishing an Industrial Park in general and for Hope Land Agro Industrial Park. A case study (Jericho Agro_ Industrial Park) is taken to explain the economic effect of this project in the national economy, then we will explain the expected economy effect or economy impact from the new suggestion project in the northern West Bank. In site analysis chapter we study all the factors that had influence in the selection of the location for the JAIP industrial park, and we will study the different aspects of effect of this site on the surrounding area. This chapter will address the following parts: critical factors of industrial location, Identification of possible sites for an Agro-Industrial Park in the West Bank, Sites Ranking Methodology, Ranking Results, JAIP (Jericho Agro Industrial Park) Site and HLIP (Hope Land Industrial Park) Site. An industrial estate represents the means that the developer uses to satisfy the needs of the individual industries in that park. The principle behind developing industrial estates is a combination of many scales, these scales include provision of services, regulation, planning control and environmental protection. First we will talk about the main critical factors for an industrial location Classified by scientists; these factors help the planners of the industrial parks to select the best location of the industrial parks, the main factors are:Transportation, Labor, Raw Materials, Markets, Industrial Site, Utilities, Government Attitude, Tax Structure, and Climate. In HLIP infrastructure planning chapter the site selection of our project was studied, this site is located to the west of Nablus city, near Der-Sharaf town, furthermore in this section the study of the site location was browsed , also Off-site and On-site infrastructure, layout design and planning. In the next chapterHLIP layout planning we discuss the benefits of a good layout plan in a project or site. Then we will demonstrate the methodology used in the design of this layout and will explain the different criteria considerations, aspects and concepts included in this layout design, afterwards, we will list all the items and facilities that were included in the layout plan, and then we will determine the final layout plan of the project and finally we will summarize the evaluation score that was given to this layout by experts in this field. The final chapter of the project is results and recommendations which summaries the main finding of this study that includes the extent of the need to establish an industrail park in the north of the West Bank, realizing the size of suffering that the owners of workshops and small factories went through in recent years, which was mainly due to the actions of the Israeli occupation such as the closures, invasions, destruction of infrastructure and restrictions on the marketing of industrial and agricultural products. Another factor is the presence of some Israeli settlements in the areas of the West Bank and many of them are industrial settlements, and that greatly affected the industrial sector and the Palestinian economy and negatively contributed to the increasing unemployment in the west bank. These facts were the source of the idea of planning an Agro-Industrial park, to improve the industrial and agriculture realities in the West Bank, revitalize the Palestinian economy and contribute to the decreasing of the growing unemployment rates.