ABSTRACT

Complaint Management System offers an online solution to customer problems, saving time and eradicating corruption. The goal of the complaints management system is to make it easier to coordinate, monitor, track, and resolve complaints, as well as to provide the company with an effective tool for identifying and targeting problem areas, monitoring complaints handling performance, and making business improvements. Complaint Management is a management technique that evaluates, analyzes, and responds to customer complaints. Complaints management software is used to record, resolve, and respond to customer complaints, requests, and other feedback.